E-Mail:
[email protected]

Phone:

+220 4399283/ +220 4399287

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Security

1.How does the Prime Bank Gambia on line security protect customers? 

2. What are customers’ responsibilities? 

3. Data security.
. Encryption.
. Secure login.
. Timed logout.

4. How can you protect yourself?

5. How can you prevent fraud?
. E-mail and Website Fraud (Phishing Attack).
. How to recognize a phishing attack (fake)? or an email that is not sent from the Prime Bank Gambia.   

  How does the Prime Bank Gambia online security protect customers?
Prime Bank Gambia is committed to provide the safest Internet Banking service to our valued customers as to ensure that all financial and customer data are conducted in a safe and secure environment.

Security is our top priority. We have equipped our Internet Banking Service with the highest level of security technology and practices to ensure that our customers are fully protected against third party fraud.

. You are uniquely identified by your Client ID Number and Internet Banking password every  time you bank online.
. Your financial information is protected by a strong encryption algorithm.
. If you forget to log off after banking online, we activate an automatic ‘time-out’ after a period  of inactivity to prevent unauthorized access.
. We also track the number of login attempts. Should we find five consecutive incorrect  password attempts, the system will immediately disable your online access and you will  need to contact your branch to re-establish access.

What are customers’ responsibilities?

You are responsible for keeping your online password and account numbers confidential.

. Customer’s input errors or mistakes.
. Sharing user ID and password with another party, leading to unauthorized access.
. Unreported theft of IDs and password, you can reach us at call center number +2204933287  our email [email protected].

Data security.

. Encryption.
Encryption is currently the most effective way to securely transmit data over the internet. Web browsers use encryption to enable safe online communications and transactions between you and the web sites you interact with. We recommend that you use a web browser that supports 128-bit encryption to access safely our E-banking web site.

. Secure login.
When you login successfully, your web browser will establish a secure SSL (Secure Sockets Layer) connection between your computer and our web server. This will allow you to communicate with us privately and to conduct online transactions review safely.

To make sure your browser has established a secure connection, look for a security symbol located at the bottom left or right hand corner of your browser. You may also check the address bar of your browser. If the web site address starts with “https://” rather than the standard “http://”, then the session is secured.

. Timed logout.
To protect your accounts from unauthorized access, our systems are designed to automatically terminate a secure online session if extended inactivity is detected. If your session terminates, you will have to login again to continue your activities.

How you can protect yourself?

. Call us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize. Youcan reach us at call center number +2204933287  727 or at our email [email protected].

. Use strong passwords.
1. Passwords must be at least 6 characters long (numeric and characters).
2. Passwords must contain at least 2 alphabetic characters.

. If you receive any suspicious emails stating to be from the Prime Bank Gambia, do not open them and contact us immediately at the call center number +2204933287 or at our email [email protected].

How can you prevent fraud?

. E-mail and Website Fraud (Phishing Attacks)

What is a phishing attack?

Phishing is a criminal activity using social engineering techniques (an online identity theft technique). Phishers attempt to fraudulently acquire sensitive information, such as passwords and credit card details, by masquerading as a trustworthy person or business in an electronic communication. Phishing is typically carried out using email or an instant message, although phone contact has been used as well.

These communications prompt the customer to visit fraudulent websites created to gather their personal information, the result of this activity gives the attacker access to confidential data.

. How to recognize a phishing attack (fake)? or an email as not sent from the Prine Bank Gambia Ltd?

Please be aware that Prine Bank Gambia Ltd will not request personal information from customers directly from an email-Hyperlink or redirect the customer to a specified site.

PBG will never send emails asking customers to verify or update personal or account information.

PBG emails sent to customers will always be personalized emails identifying the sender of the email as a legitimate PBG employee and identifying the receiver as a PBG customer.

To report any suspicious emails or fake websites masquerading as Prine Bank Gambia Ltd, please do not hesitate to send an email to [email protected]. or contact our call center +2204933287